This page gives you full transparency into how mcw online collects, stores, and uses your personal information. We believe data privacy is your fundamental right.
Our data protection practices meet international standards.
Welcome to mcw online. This Privacy Policy applies to the mcw online website, mobile app, and all associated services. By using our platform, you are considered to have accepted this Privacy Policy.
MCW Online believes you should have full control over your personal information. That's why we are always transparent about what data is collected, why it's collected, and how it's used. Our goal is to earn your trust — and to keep it.
Important: This Privacy Policy is available in both Bengali and English. In the event of any discrepancy, the English version shall be considered authoritative.
MCW Online complies with international data protection laws and regulations. We respect and adhere to all applicable international privacy laws, including GDPR.
MCW Online only collects the data necessary to provide its services. Below is a breakdown of the information collected across different categories:
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Full Name | KYC Verification & Account Identity | Yes |
| Date of birth | Age Verification (18+) | Yes |
| Email Address | Account Communication & Security | Yes |
| Mobile Number | OTP Verification & Support | Yes |
| Address | KYC Verification | Yes |
| National ID / Passport | Identity Verification | Yes |
Mobile Pay/Nagad numbers or bank account details are collected for payment processing. This information is stored in encrypted format and is never shared with any party other than the payment service provider.
Please Note: MCW Online will never ask for your password or payment PIN over the phone or by email. If anyone requests this information, treat it as fraud.
MCW Online uses your information only for specific, defined purposes. We never use data in excess of or unrelated to those purposes. The main uses are listed below:
Your control: You can opt out of marketing emails or SMS at any time through your account settings or by contacting support.
MCW Online uses industry-standard technology and practices to protect your data. Our security measures are outlined below:
In the event of a data breach: In the event of a data breach, MCW Online will notify affected users within the legally required timeframe and take all appropriate action.
MCW Online does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period |
|---|---|
| Account & KYC Information | 5 years after account closure |
| Financial Transaction History | 7 years after the last transaction |
| Gaming Logs & History | 2 years after account closure |
| Support Contact | 1 year after resolution |
| Marketing Preferences | Until consent is withdrawn |
| Cookies & Browsing Data | At end of session or up to 1 year |
Once the designated retention period ends, data is automatically deleted or anonymized using secure methods.
Why financial data is retained for an extended period: Financial transaction records must be retained for a specified period in accordance with international anti-money laundering laws and tax regulations.
As an MCW Online account holder, you are entitled to the following rights. To exercise any of them, contact support — requests are typically responded to within 30 days.
Limitations: In certain cases, legal obligations may prevent the complete deletion of some data. Where this applies, MCW Online will inform you of the reason.
MCW Online strictly does not provide services to anyone under the age of 18. We do not collect, and have no intention of collecting, personal information from minors.
To Parents and Guardians: If you believe your child has created an account on MCW Online, contact us immediately at support@mcwonline.bet. We will act promptly.
MCW Online is an international platform. Your data may be processed or stored on servers located in various countries. Regardless of where your data is transferred, MCW Online ensures that:
Your Data Is Protected: Even during international transfers, your data remains encrypted and is accessible only to authorized parties.
MCW Online may update this Privacy Policy from time to time. For any significant changes, MCW Online will send a notification to your registered email and update the effective date on this page.
Stay Updated: Check back on this page periodically. The "Last Updated" date at the top of the page will tell you when changes were last made.
For any questions, requests, or complaints regarding this Privacy Policy, please contact MCW Online's Data Protection Team:
Every request you submit is handled with care. Your privacy at MCW Online is always our priority.